Engagement Specialist - Outreach (100207)

In this Engagement Specialist - Outreach role, you will be an integral part of the Operational team, serving as the first point of contact for job seekers. You will quickly assess their needs and guide them through available employment services. In this role you will: 

• Greet clients, manage the reception area, and conduct initial assessments of job seeker needs based on office needs 

• Provide social service referrals and assist job seekers in utilizing self-help resources 

• Screen and direct calls while maintaining accurate referral logs 

• Maintain accurate and confidential client and community records and documentation in accordance with organizational standards 

• Collaborate with team members and partner organizations to ensure seamless service delivery and resource coordination 

• Identify and communicate barriers to employment services to support continuous program improvement 

• Participate in community outreach events, job fairs, and networking activities to expand service awareness 

• Engage with new and existing training programs to ensure appropriate participant pipeline 

• Spearhead special projects and initiatives focused on growing participant pools and expanding office services.