Job Overview
- Oversee and manage accurate client tracking information
- Ensure client case management files are properly assembled and maintained
- Ensure that each client receives quality job placement preparation, training, and educational referrals
- Attend required meetings and apprise staff of discussions held at these meetings
- Track and report productivity; develop and implement improvement plans as needed
- Oversee staff who provide assessment, case management, and trainings related to clients’ pursuit of Individual Vocational Assessment Plan (IVAP) activities and goals
- Oversee network of community partners to ensure the team can connect clients to the support needed to find and retain employment
- Work with individuals to promote strengths and identify areas for growth
- Act as a liaison with onsite/integrated partners, and other WeCARE units regarding overall client services
- Create and/or implement department-specific trainings designed to keep all employees current on industry standards and best practices
- Understand and follow all HRA and WeCARE policies and procedures
- Motivate and train staff to provide exceptional service to clients, and to meet program goals
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