Job Overview
- Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS system
- Ensure the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants
- Promotes a supportive culture that is committed to organizational goals, quality work, and accountability
- Interprets contract and application language for the verification of support services
- Provides assistance to providers and internal staff to comply with policies, regulations, and financial requirements
- Provides individualized and effective supervision to staff to support participant success and employee knowledge and development
- Ensures all supervisees comply with program requirements, supporting participant interaction and documentation requirements
- Maintains tracking system to monitor supportive services distributed
- Maintains current on policy changes and modifications affecting support services
- Works closely with leadership team to ensure on track to meet contractual goals
- Participates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable.
- Develops partnership with external partners that maximize opportunities for barrier reduction and mitigation
- Serves as an external representative to develop stronger organizational awareness and visibility within the community
- Reviews and evaluates program participants in "supportive services" to ensure timely transition to work readiness
- Implements workshops that support participant success
- Other duties as assigned
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