Career Coach

Position Summary

The Career Coach provides comprehensive case management, career coaching, and job readiness services to individuals seeking employment and training opportunities. This role supports participants from initial referral through employment placement and long-term retention, with a focus on helping individuals achieve self-sufficiency and economic stability.

The Career Coach manages a caseload of participants and provides counseling, mentoring, and structured workshop facilitation. The role integrates individual coaching and group instruction to ensure participants are prepared for and successfully transition into employment.

Key Responsibilities

Case Management and Career Coaching

• Manage a caseload of participants and provide counseling, guidance, and mentoring
• Assess participant competencies, work history, educational attainment, skills, and abilities
• Identify barriers to employment and support participants in developing solutions
• Conduct regular one-on-one meetings to support job search, education, job readiness, and retention
• Monitor participant progress throughout the program and support long-term self-sufficiency

Employment Planning and Participant Engagement

• Complete an individualized overview of available services and develop employment plans with participants
• Establish short- and long-term employment goals
• Ensure participant accountability and attendance
• Maintain ongoing contact to support job retention and advancement
• Maintain knowledge of local employers, resources, and services

Workshop Facilitation and Job Readiness

• Facilitate job readiness workshops and career preparation sessions in a classroom setting
• Deliver instruction on resume development, interviewing, and workplace readiness
• Improve participant job readiness through group and individual instruction
• Coordinate instruction in an organized and professional manner
• Introduce tools and resources to support participants’ career readiness
• Develop a pipeline of job-ready participants for employer engagement

Employment and Retention Support

• Provide information on available jobs and training opportunities that lead to advancement
• Coordinate with employer-facing staff to support participant placement
• Maintain scheduled follow-up contact to assess employment retention and advancement
• Track and maintain employment retention goals
• Notify appropriate agencies when a participant experiences job loss or reduced hours

Documentation, Reporting, and Compliance

• Prepare, organize, and maintain accurate and up-to-date participant records in both electronic and paper files
• Maintain documentation reflecting the full history of participant engagement, including supportive services
• Track participant progress, employment outcomes, and retention milestones
• Ensure all records meet program requirements and support reporting and compliance

Coordination and Collaboration

• Facilitate access to training, education, and employment services
• Collaborate with internal staff, employer partners, and community organizations
• Maintain awareness of labor market trends and employment opportunities
• Work effectively as part of a team to support program goals