Supervisor - Ocean Import

Scope of Position:

Responsible for and support team in managing all aspects of the Ocean Import Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

KEY RESPONSIBILTIES

Reporting:  The supervisor will be working with and reporting directly to the Ocean Import Operations Manager. 

People:

• Identify your No. 2.
• Support the Operations where needed:
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.
• communicate department goals and expectations with team to ensure buy-in and accountability.
• Quarterly and Annual 1 to 1 reviews and performance evaluations. 

Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging Import shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Work with the team on meeting KPI standards, as per the company's procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications
• Support in the following areas:
• Daily review Stat 1 and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
• Support and responsible for all pricing and RFQ responses for the department

Customer

• Support the sales department where needed:
• Assist the Operations Manager in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Engage with Sales on OIP Pipeline opportunities and support new business growth

Finance:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
• Monitor intercompany accounting discrepancies via AJAX report.
• Responsible for making sure all billing is timely and accurate and within Operational Accounting Excellence Guidelines.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes:? Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Promote productivity tools (e.g. using e.doc and e.doc Lift/Raft, export database, process management)
• Maintaining workloads and making sure we are utlizing the OIP Workboard. 

Knowledge

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors' products, services and systems
• Strong market and competition knowledge
• Hazardous Materials certification (preferred).

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Pro-active, strong organizational skills.
• Fluent in English

Behaviors

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background