Order Management Operations Agent

As an Order Management Operations Agent, you’ll be the backbone of smooth freight movement and exceptional customer service. Your mission: ensure accuracy, efficiency, and compliance while building strong relationships with partners and clients.

• Manage end-to-end order and freight processes with precision and speed.
• Ensure accurate data entry and timely updates in operating systems.
• Track and monitor shipments to guarantee customer satisfaction.
• Coordinate with carriers, vendors, and internal teams for seamless operations.
• Handle intercompany invoicing and payment processes.
• Maintain compliance with company policies, industry regulations, and global standards.
• Identify process improvements and support continuous optimization.
• Communicate effectively with internal and external stakeholders.
• Escalate issues promptly and resolve them with professionalism.