Specialist –Business Operations Process

Job Purpose:  To Deploy District Process Solutions and pursue efficiency and consistency. and increase customer and employee satisfaction and drive growth opportunities.

Key Accountabilities:

1.  To take direction from District Manager, Regional Manager, Business Operations –Process.
2. Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency.
3. Produce expected results locally in line with corporate standards through improved processes, visibility to performance, data governance, and exception management.
4. Identify and prioritize problem areas within business operations through communication with operational staff and via (observation, process mapping, timing studies, and other) process analysis methods.
5. Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring.
6. Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts.
7. Be involved and have knowledge and understanding in customer and external ISO Audits.
8. Lead and ensure progress on corrective and preventative actions within your district.
9. Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field.
10. Present improved data and analytics for internal business opportunity and external client value.
11. Support the deployment and improvement of Global Business Operations strategy and efforts.
12. Collaborate with other districts, regional and global resources to build consistency in all processes.