Logistics Coordinator- Desk Agent

Scope of Position: ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities: 

Operations:

• Mastering our customers’ standard operating procedures (SOP).
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Collaborating with management
• Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
  • Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
  • Customers shipments are delivering per KPI’s, RDL’s and SOP’s
  • Exceptions are managed and resolved immediately.
• Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
  • Status Reports sent out daily to customers.
    • Delays are notated with reasons for the delay.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Always meet compliance to regulations internal and external in accordance with government regulations.