Agent - Order Management

Key Responsibilities: 

• Key in data into system within timeline specified in Customer SOP and OM OPS.
• Collect SI, and prepare FCR/BL for shippers within 1 day of submission.
• Send eSI and VGM for shipping line before their SI VGM cutoff.
• Monitor workflows, OMB Booking Exceptions and other customized reports daily to manage bookings milestones.
• Coordinate between shippers, and carriers to resolve issues timely and professionally.
• Ensure all origin charges are billed and sent to customers on Tuesday after sailing.
• Track and enter On Board date within timeline specified in OM OPS.
• Check and confirm bill of ladings before amendment cutoff time.
• Collect final seaway bill from shipping line, check, and upload to edoc.
• Verify data in system is accurate before triggering container manifest to customer per timeline required in SOP.
• Collect and check commercial documents timely as per company’s guideline.
• Distribute documents to customers according to SOP.
• Receive and verify bookings within 1 day of shippers’ bookings.
• Place bookings to shipping lines within timeline specified by Customer SOP and OM OPS.
• Prepare pre-shipping advice and obtain customer’s approval as per SOP and OPS requirements.
• Verify carriers booking confirmation, and enter sailing schedule into system.
• Complete Importer Security Filing as per operational standards.
• Provide booking confirmation to shippers within 1 day of carrier confirmed booking.
• Manage CFS shipments according to department process.
• Coordinate between shippers, carriers, and CFS provider to resolve issues on time and professionally.
• Follow up shipment before CFS and SI cutoff time. Manage bookings revision/cancelation before cutoff time.
• Communicate with operation team to ensure accurate and timely billing.
• Maintain strong relationships with all stakeholders.
• Coordinate transition and provide related training to ensure effective implementation for new business.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Adhere to Expeditors standard communication guidelines.
• Escalate problems to team leader when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Other tasks assigned by team leader as necessary.