Distribution Agent

Major Duties and Responsibilities

As a key member of our Distribution Services team, you will play a vital role in ensuring a seamless and positive experience for our customers. Your focus will be on delivering exceptional service, maintaining operational accuracy, and supporting the logistics flow with resilience and professionalism.

Customer-Focused Operations

• Process and manage daily customer orders and distribution accounts with accuracy and urgency.
• Serve as the primary point of contact for customer inquiries, proactively communicating updates and resolving issues with empathy and efficiency.
• Monitor and trace orders, providing timely updates to customers and addressing concerns with a solution-oriented mindset.

Logistics & Documentation

• Generate and verify all necessary documentation for customer work orders, including special requests and inventory records.
• Perform accurate data entry for receiving, order allocation, shipping, and inventory management.
• Ensure timely and precise billing for clients and vendors, maintaining transparency and trust.

Collaboration & Communication

• Act as a liaison between warehouse operations and customers, ensuring clear communication and smooth coordination.
• Provide warehouse teams with the necessary documentation and information to support efficient receiving and shipping.
• Maintain strong, professional relationships with vendors, including transportation providers.

Problem Solving & Resilience

• Maintain logs for damages and backorders, ensuring follow-up and resolution.
• Escalate complex issues to management when needed, demonstrating sound judgment and accountability.
• Support miscellaneous projects, research, and administrative tasks with flexibility and a can-do attitude.

Compliance & Standards

• Adhere to all internal procedures and external regulations, including Operational Process Standards (OPS) and customer-specific requirements.
• Promote a culture of continuous improvement and operational excellence