Supervisor - Network Management Center (NMC)

Responsibilities and Tasks

Customer Engagement: Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls.  Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Data Competency: Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.  The ability to analyze data and situations, breaking complex problems into solvable pieces providing key stakeholders, whether internal or external, details to make informed decisions.  Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management: Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own.  Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance. 

Project and Program Management: The management and documentation of initiatives and projects. Working in concert with your managers and stakeholder(s) to ideate, plan, execute, and validate initiatives that have a direct and quantifiable benefit for the customer(s), Expeditors, and / or the NMC.

Financial Excellence: Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control.  The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.