Customs Brokerage Agent

Operations:

• Ensure accurate and timely LOG to DLV process flow
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversight and execution on all customer standard operating procedures via the DLSOP.
• Work with the team on meeting KPI standards, as per department goals and metrics.

Support the supervisor in the following areas:

• Daily review of workflow and reports to support the team in meeting metrics
• Audit files and support the team in ensuring that the team is meeting operating process       standards and compliance regulations.
• Build and maintain strong relationships with customers and governmental Customs         organizations.
• Monitor training and timely completion of items on team’s learning plan and PDP.
• Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.

Sales / Retention:

• Participate in the transition of new business/ updates to existing business.
• Assist in retention calls and complete reviews of customer data in preparation for QMRs

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.

Support the supervisor where needed:

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Follow-up new hires training as per the company requirement standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

• Promote productivity tools
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.