Agent - Distribution Services

To perform all customer services activities and operations of assigned customer's account as to achieve 100% customer service satisfaction.

Key Accountabilities

1. • Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing and filing.
   • Handle all customers' feedback, requests and complaints effectively and escalate/ report to superior accordingly.
   • Perform and dispatch all invoicing/billing to customer on time
   • Ensure accuracy and proper maintenance of inventory in systems.
   • Collect and compile date for measurement of key performance indicators
   • Maintain a current and accurate procedures manual that details the processing requirements for each account.
   • Maintain proper documentation of paperwork associated with orders and accounts.
   • To take up additional tasks as required meeting the Department needs.

Other Skills

1. Computer knowledge (MS Word Excel / Word / PowerPoint)
2. Customer service skills
3. Relevant knowledge in handling customer for specific industry
4. Familiar with customer's ERP system such as Oracle / SAP (if applicable)