Account Manager

• Retain and develop branch, regional and/or global account(s).
• Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s).
• Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Account Manager Core Competencies

This section lists the core business-critical skills, knowledge and behavior applicable to Account Managers and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center. The scope of responsibility for these competencies may vary based on the type of account manager role (GAM, LAM etc.).

Business Development

Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives. Collaborates to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits. Leverage customer knowledge and relationships to influence positive outcomes.

Customer Management

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

Business Intelligence

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Account Manager-Specific Tasks and Duties

For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Account Management Playbook on insite (internal candidates access only).