Transcon Agent

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
• Responsible for notifications of shipment status to customers
  • Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system 
  • Internal
  • 3rd Party
• Track and Trace shipments as required via externally and internally sources
  • Event Code Management
• Assist with booking amendments with carriers if requested by the customer
• Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, product and company goals