Job Overview
- Ensure smooth and timely process flow for Air Export shipments.
- Ensure accurate and timely client billing.
- Understand all the elements of Air Export DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Overseas communications, timely responses to emails and requests (internal and external).
- Utilize all technology tools available in the company to perform customer service and operations duties.
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