Cartage Agent

The cartage agent is responsible for tactical execution of all cartage related operations within a district. The district’s cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.

KEY RESPONSIBILITIES:

PICKUP & DELIVERY OPERATIONS – CENTRALIZED DISPATCHING

• Support pickup & delivery within the district.
• Proactively communicates with product.
• Daily focus on meeting established KPI for the district cartage program.
• Liaison between product and cartage provider
• Prepare periodic reports and present such reports to branch management.
• Manage process of diversion to outside carriers as needed.
• Assist in developing new strategies for maintaining or improving quality-of-service.
• Manage process for documenting and communicating accessorial charges.
• Focus on increasing profit and minimizing costs.
• Exception management and resolve issues quickly.
• Daily tasks of dispatching and scheduling appointments.
• Coordinate daily activities with warehouse team.
• Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions.
• Be a role model of integrity and pride for all employees.