Customer Service Representative - Customs Brokerage

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

• Support process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvements
• Participate in AI and automation initiatives, such as:
  • Identifying repetitive or manual tasks suitable for automation
  • Supporting AI‑enabled tools (e.g., reporting automation, workflow optimization, data analysis support)
• Help document standard operating procedures (SOPs) and process changes
• Analyze trends and performance data to support leadership decision‑making
• Collaborate with cross‑functional teams across the branch to support operational initiatives
• Provide analytical, documentation, and administrative support as needed