Local Account Manager

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts. 

• Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact.

• Understand customers' business and strategy and our role with the customer.

• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Identify opportunities and grow business from existing house accounts.
• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
• Assist with collections when needed.
• Manage client profiles  - separated out by location.
• Build territory maps showing number of accounts located in each city – update monthly
• Teamsell input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updated to LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews – goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Insure that a functioning and agreed upon invoicing - payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.  
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!