Logistics Security Agent - Cargo Signal

Key Responsibilities:

• Work with the team to provide 24/7/365 coverage in a global Command Center.
• Shipment Alert Management
  • Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)
  • Classify and prioritize alerts based on urgency and business impact.
  • Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.
• Tracking & Tracing
  • Proactively track shipments from origin to destination using the third-party platform.
  • Provide real-time status updates and escalation alerts for critical shipments.
  • Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
• Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry.
• Create reports including post shipment, incident, and violation reports.
• Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.
• Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.
• Contribute to development of strong relationships with service providers and vendors.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Escalate problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.