Ocean Customer Service Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.

Major Duties and Responsibilities

• Operations/Industry Knowledge
• Customer Service
• Vendor Relations
• Procedure and Productivity Standards Adherence
• Accounting
• Accurate and Timely Billing
• Self Development
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary