Senior Key Account Manager, Enterprise

Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK enterprise accounts.

As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership and take the lead on our largest and most complex partnerships.

Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation.

🚀 What you'll be doing

This isn't just about managing a book of business; it's about operating at the highest level of strategic account ownership and influencing our overall Key Accounts team.

• Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders.

• Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment.

• Identify and close significant upsell opportunities through deep commercial and consultative work.

• Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews and skills development.

• Act as a voice of the customer across Product, Sales and CX, helping align internal teams with client needs

• Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes.