Senior Analyst - Order Management

As a Senior Analyst for Order Management, you will be a critical pillar of our Sales Operations and Finance engine. You are responsible for the integrity of the "Contract-to-Cash" lifecycle, ensuring that every customer order is processed with precision, compliance, and strategic alignment. Beyond day-to-day execution, you will serve as a change agent, leading transformation projects focused on process enhancement, automation, and global simplification. This role requires a blend of meticulous technical drafting and the ability to influence cross-functional stakeholders in a high-velocity SaaS environment.

Key Responsibilities

• Contract & Order Orchestration: Draft and manage complex customer contracts, ensuring 100% accuracy and strict adherence to company compliance and billing policies.
• Cross-Functional Synergy: Act as the primary liaison between Sales, Finance, and Legal to resolve discrepancies, unblock order bottlenecks, and streamline the end-to-end workflow.
• Process Transformation & Automation: Identify operational inefficiencies and lead initiatives to simplify and automate Order Management workflows, leveraging technology to reduce manual intervention.
• Revenue Integrity & Audit Support: Assist in revenue recognition processes and provide comprehensive documentation to support internal and external audit requirements.
• Analytical Reporting: Utilize advanced data tools to monitor order health, analyze process performance, and provide actionable recommendations to leadership.
• Stakeholder Advisory: Provide high-touch support to internal teams, resolving inquiries and discrepancies with a focus on operational excellence and customer satisfaction.