Executive Assistant to the Chief Customer & Marketing Officer (CCMO)

We are seeking a senior-level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks’ global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations. These teams drive brand equity, customer engagement, ARR growth, onboarding excellence, and world-class customer support.

This role demands an experienced, high-performing professional who thrives in a global, fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting.

You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.

Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). 

Strategic Partnership & Leadership Support

• This role requires the demonstrated ability to balance both internal and external priorities.

• The CCMO’s organization is globally distributed, demanding thoughtful management of time 

• You don’t just manage a calendar, you prioritize it

• You’ll build a deep understanding of Freshworks’ goals, vision, and rhythm of the business to help the CCMO stay focused on what matters most

• Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are

• A key part of this role is helping the CCMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer-facing demands

• You also help set clear expectations for meeting requests with stakeholders, clarifying the purpose (e.g., to decide, align, or explore), and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels

• You’ll serve as a liaison between the CCMO, the global Integrated Customer Group (ICG) leadership team, and cross-functional partners including Finance and Revenue Operations

• You’ll know how to distinguish true urgencies from what can wait, and ensure the right level of preparation and follow-up for each engagement.

• Handle highly confidential information with discretion, and sound judgment.

Executive Administration Excellence

• Expertly manage the CCMO’s calendar, global travel, and communications 

• The CCMO has teams across the world, and you help to ensure the balance of both customer engagements and internal presence and engagement with our employee community

• Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of-the- business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.)

• Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders

• Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings 

• Coordinate candidate interviews and onboarding logistics for executive hires.
   

Event Support

• Partner with our internal events team to support the execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.

• Plan ICG leadership meetings, global all-hands sessions, and other key forums that keep teams aligned and connected.

• Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams.