Associate - Product Adoption

Customer Onboarding & Solutioning: Take full ownership of the onboarding lifecycle by analyzing customer requirements and implementing world-class solutions. Guide clients through User Acceptance Testing (UAT) and share industry best practices to ensure successful adoption.

Technical Issue Resolution: Research, diagnose, and troubleshoot customer technical issues. Own the problem from the initial report through to resolution, ensuring proper recording, closure, and escalation to internal teams when necessary.

Training & Enablement: Act as a product expert to provide comprehensive training to customers. contribute to the internal and external knowledge base by authoring technical notes and help articles.

Operational Excellence: Prepare accurate, timely reports on customer status and technical health. Collaborate cross-functionally to solve complex business and technical problems.