Senior Solution Engineer

Manage all activities of the pre-sales resources with a particular region.

As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.

Provides advice and counsel to sales management in the effective use and deployment of technical resources.

Must maintain close alignment with sales, support and implementation functions.

Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.

Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.

Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.

Conduct effective requirements gathering to clearly identify customer problems.

Build and deliver compelling technical demonstrations of the Freshworks products.

Articulate the value of Freshworks solutions to a variety of audiences.

Be a lifelong learner and develop your skills continuously.

Evangelize a refreshing user experience on the Freshworks platform