Overlay Consulting Manager

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a Strategic CX Account Executive, you will lead Freshworks’ efforts to build transformative partnerships with enterprise organisations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organisations optimise their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities:

• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
• Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients. Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Account Management: Lead relationship with CX persona for current customers and find new paths of growth 
• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.