Instructional Designer - Technical Sales Enablement

Freshworks is looking for an Instructional Designer to join our Revenue Enablement team. In this role, you'll design and build eLearning programs that equip our Solution Engineers, Professional Services, and Channel Sales teams to sell, demo, and implement Freshworks products confidently.

This is not a generalist eLearning role. We're looking for someone who has worked in technical environments — someone who has trained Systems Engineers, Systems Architects, or Systems Administrators, built IT certifications, or facilitated hands-on labs and whiteboarding sessions for technical audiences.

You don't need a SaaS background, but you should be comfortable demoing software, working with backend systems, and partnering closely with Solution Engineers to translate complex technical concepts into effective learning experiences. 

What You'll Do: 

• Design and develop technical eLearning certifications that prepare Solution Engineers, Professional Services teams, and Channel partners to sell, demo, and implement Freshworks products effectively.
• Build and maintain a library of technical enablement assets, including validation documents, reference architectures, deployment guides, and demo scripts.
• Create competitive deep-dive content and objection-handling scenarios that help SEs clearly articulate Freshworks' technical differentiation. 
• Design scalable digital training experiences for global audiences, including eLearning courses, tutorials, exercises, job aids, and knowledge assessments. 
• Apply learning science principles to ensure training is engaging, retention-focused, and practical for technical audiences. 
• Measure training effectiveness and continuously improve programs based on learner performance data and stakeholder feedback.

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.