Job Overview
- Process Oversight & Delivery: Act as a senior point of contact for complex HR queries and lifecycle transactions, ensuring they are completed in line with established global processes. Execute a multi-year strategy for the HR Shared Services Center (HRSSC), transitioning from decentralized local models to a unified global hub.
- Process Excellence & Standardization : Drive the "Global Standard" by minimizing local exceptions and ensuring all SOPs (Standard Operating Procedures) are documented and followed.
- HR Technology :Optimize the use of HR technology (e.g., Workday, Freshservice etc to streamline workflows ,improve the user interface and thereby improve Employee Experience. Drive and Co-Lead other automation opportunities within HR Operations.
- Shared Services Optimization: Identify opportunities for process improvement and contribute to the design of future-state solutions that enhance end-to-end HR service delivery.
- Global Collaboration: Build and maintain deep working relationships across functional areas and geographies to ensure consistent operational standards.
- Compliance & Audit: Ensure all HR activities comply with Freshworks policies and regional regulations, supporting monthly data audits and maintaining accurate personnel files.
- Cross-Functional Projects: Contribute to HR technology and transformation projects, acting as a regional expert to help steer change management initiatives.
- Stakeholder Partnership: Effectively partner with HR COEs, Business Partners, and leadership to ensure key stakeholders are working collaboratively to meet organizational goals.
- Payroll & Data Integrity: Partner with the Global Payroll team to ensure accurate data flow and maintain high standards of data integrity within HR systems (e.g., Workday)
- Operational Rigour - Establish and monitor SLAs and Key Performance Indicators (KPIs) to ensure operational excellence and accountability.
- This role will be based in our London office and requires an in office presence 3 days per week.
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