Operations Business Analyst, Professional Services (IGT1)

What You’ll Do

To achieve these outcomes, you will:

Operational Excellence & Process Management

• Own day-to-day operations functions, processes, and central documentation to maintain consistency and alignment across global business units.
• Review and validate project setup and billing to ensure accuracy, compliance, and timely revenue recognition.
• Serve as the primary resource for end users on business tools, documentation, and process inquiries.

Data Management & Reporting

• Maintain and report on business, resourcing, and financial data; build and manage complex Excel models and dashboards.
• Ensure consistency and accuracy of project data in project management systems (e.g., NetSuite, Rocketlane).
• Support field teams and management with organizing and reporting on key KPIs and performance metrics.

System Administration & Training

• Administer engagement delivery tools and processes; ensure they are current, effective, and user-friendly.
• Facilitate end-user training on tools and processes; create and maintain process documentation for adoption and knowledge sharing.
• Maintain PSA tool system integrations

Continuous Improvement & Collaboration

• Proactively identify opportunities for process improvements, lead projects from discovery through implementation and validation.
• Collaborate with Regional Operations Leaders, project teams, and cross-functional stakeholders to develop and refine processes.
• Maintain strong relationships with leaders and colleagues, act as a trusted advisor on operational matters.