Vice President - Europe Central Delivery

The Regional VP Global Delivery is accountable for the customers in their region throughout the customer lifecycle. As such, they will work with teams from the Global Sales Organization to support the sale of IFS products and services, as well as with the industry practices from the Global Delivery and Unified Support arms of the Global Customer Services organization. 

The Regional VP will be a master of communication and influence, and will utilise strong relationships within IFS to ensure that customers expectations are managed and exceeded. The Regional VP will be commercially astute, working to set and achieve budgets, aligned to delivering customer services. They will form an integral part of the Global Delivery SLT and manage a local team of project managers, pre-sales specialists and delivery sponsors. 

Financial and Commercial Acumen 

Ability to work closely with functional and regional finance teams to construct budgets and cascade those through their organizations, alongside a well thought out operational plan. Ability to manage financial forecast and drive performance to exceed budget expectations 

Customer Obsessed 

Thinking ahead of the customer to anticipate where value may be needed and how IFS can potentially help. Work with the customer to ensure their feedback is listened to and acted on. Encourage regular reporting through the VOC process and ensure that the customer is a reference, and that Customer Satisfaction Scores (CSAT) are as high as possible. 

Work closely with delivery sponsors to ensure that customer related risks are mitigated as far as possible especially through the delivery cycle, in the pursuit of value for the customer and referenceable advocates for IFS. 

Communicate with internal senior stakeholders as required to manage any potential escalations or issues, solving problems before they occur, including Global Delivery SLT, wider PCO, Sales. Take the front lead for any Customer organization related escalations. 

Leadership 

Recognized as a strong leader and able to command the respect of multiple parties across the organization, regardless of reporting lines. Strong track record in leading through influence, emotional resilience and the ability to drive decision making and unity across teams with differing opinions and goals. At the highest level, be recognized as a leader of leaders. 

Seen as a key leadership figure to all Customer organization team members in region, regardless of reporting line, and a successful well regarded line manager of a highly engaged and performant team. 

Stakeholder Management 

Proactively working with the C-Suite and senior stakeholders at the customer to provide guidance on strategic topics; ultimately earning a seat at the table in relevant executive discussions and working as a trusted advisor, throughout the customer lifecycle. Empathizing with customer stakeholders to understand their point-of-view and experience.  

Appropriate Knowledge of IFS Tooling, products, policies and processes 

In sales and delivery, not limited to Business Value Assessment tools and processes, Scope Tool, Product Portfolio, Industry Accelerators, Implementation Methodology, Lifecycle Experience Center, Success Plan. Across Unified Support the relevant policies and certifications within support and cloud. 

Commercial Acumen 

Commercial acumen, ability to negotiate and create opportunities for IFS as well as demonstrate value to the customer. Showcase and articulate IFS product benefits. Confident and able to drive renewal process and engagement required to secure all sources of recurring revenue. Communicate and work closely with sales on upsell and cross-sell opportunities. 

Communication and Presentation 

Impressive communicator and excellent presentation skills that enable the IFS story to be told across the region. Able to confidently represent IFS directly to customers, partners, at conferences, with analysts and press. Creation of succinct Exec level messaging, documentation and presentations, comes with ease. 

Strategy and Values 

A contributor to the Customer organization vision and strategy, but more importantly championing that vision and strategy, alongside the broader IFS Strategy, to all team members in the region. Leading by example in living the IFS values and seeking opportunities to reaffirm the values in the way we work.