Database Administrator

A Database Administrator (DBA) in the Database Services Team will design, develop and deliver common processes and automate technical tasks for the Unified Support teams to use in their daily duties, act as an experienced DBA resource to help address issues to ensure the availability, security, latency, performance, efficiency, monitoring of client database systems, act as a final point of escalation for challenging issues with our database services, support Cloud Services and other teams during investigations and corrective actions during problem management investigations.

DBAs in the CCOE Database Services Team at IFS proactively interact and work alongside other resolver groups (R&D, Solutions Architects, Monitoring, Network, platform vendors, etc) as appropriate to resolve issues and requests related to the Cloud platform and also provide guidance and feedback to improve the IFS product set in future releases.  The DBAs also provide database advice to IFS remote and on-premise customers where required.

A DBA in the CCOE Database Services Team at IFS is key to ensuring highly available, robust and secure database systems and own the overall design, build, availability, performance and general support of all databases which underpin the applications offered by IFS.  The DBAs support existing database engines whilst engaging in the design, deployment & delivery of new database tools and services to further enhance availability, performance and security of our database platforms in order to provide an outstanding experience and reliable database services for all our customers.

Common to DBAs in the CCOE Database Services Team at IFS is their pride in building robust database systems, desire to support & collaborate with other IFS teams, focus on customer experience to respond within SLAs, curiosity to fix root cause problems, thinking with an engineering mindset to constantly drive improved performance and security underpinned by standardization, engineering automation of database tasks to avoid ad-hoc/human error, as well as ambition to deliver new tools and technology to support making the IFS enterprise software services in the Cloud robust and self-supportive.

The responsibilities include:

• Daily DB Operations
  • Design common processes for Unified Support teams to use in their day to day duties supporting and maintaining our Cloud database services.
  • Act as an experienced DBA resource to help perform some of those daily duties when the need arises to address issues with client systems
  • Act as a point of escalation for challenging issues with our database services
  • Work as needed to support Unified Support teams during investigations and corrective actions during problem management investigations.
  • Work with R&D alongside the CSA to provide guidance and feedback to improve the IFS product set in future releases.
• Backup Solutions
  • Implement, in conjunction with Unified Support teams, agreed backup solutions for the IFS Application suite to satisfy our own and our customers’ needs
• Performance Tuning
  • Design processes and approaches for the Unified Support teams to manage performance issues in our cloud environments
  • Work with the CSA and R&D teams to address performance issues through both short term and long-term methods
• Disaster Recovery
  • Implement and test regularly, in conjunction with the CSA, RnD and Unified Support teams, any agreed disaster recovery solutions and ensure the solution suits the needs of IFS and our customers
• Monitoring
  • Implement appropriate tooling to monitor and manage the database availability within our cloud services.
  • Design processes and approaches for the Unified Support teams to manage availability issues in production environments.
• Automation and Tooling
  • Work with the Unified Support, CSA and Automation teams to design automation to reduce time and overhead for common tasks wherever possible.