Customer Engineer

Just-appraised-jobs

United States

Posted January 08, 2026

Salaried, full-time

Job Overview

What You Will Work On

Act as the product-solution owner for each customer’s installation and adoption across Sales, Implementation, and Customer Success to maintain fidelity to original product-solution vision; manage new customer requests and scope creep in the implementation phase
Engage with customers during the Sales process to understand and identify specific customer’s operational needs and use cases
Architect compelling, tailored solutions using Just Appraised product suite to optimize, streamline, and unburden customer’s workflow
Scope expected product functionality delivered within Statements of Work based on detailed software and configuration specifications for each customer’s installation; translate ambiguous customer requests into tightly scoped requirements
Set expectations of time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations
Maintain expert-level knowledge in key product functionality and capabilities, and leverage insights from implementations to lead product enhancements
Closely collaborate with Sales, Implementation Engineering, and Customer Success teams to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and UAT

What We’re Looking For

Attention to detail, strong organizational and communication skills (both verbal and written) and an ability to think clearly on one’s feet
Ability to build relationships and develop trust with stakeholders quickly
Ability to listen and understand customer needs
Ability to multi-task and deal with shifting priorities
Ability to translate between technical and non-technical audiences with ease and comfort, be able to speak persuasively in both contexts and break down complex needs to the intended audience
Ability to build empathy with customers and maintain user-centered mindset, to understand their needs, use cases, and goals, and relay this information to the broader Just Appraised team
Strong critical thinking and problem solving to know in which contexts to apply our solutions to meet customer needs and when additional Product development is needed
Ability to understand, prioritize, and estimate level of effort and implications of different parts of a project, and recognize when to flag risks to timeline or success criteria
Ability to work cross-functionally
Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
Requires travel 10-15 business days / quarter (approximately 15-20%)

Preferred Qualifications