FDE Level 2

FDE Level 2

ROLE SUMMARY

The FDE is an independent contributor embedded with customer project teams to own end-to-end delivery of conversational AI experiences on the Kore.ai XO Platform. This role bridges technical implementation with business outcomes translating customer requirements into production-grade agent configurations, LLM powered flows, and integrated voice/chat experiences. FDEs are Kore.ai's primary hands-on delivery engineers in the field.

KEY RESPONSIBILITIES

•           Own end-to-end development of conversational AI solutions including dialog flows, LLM node configurations, and API integrations

•           Translate BRDs and use case specifications into functional XO Platform implementations

•           Design and implement LLM-powered Prompt Nodes, Agent Nodes, and contextual memory patterns

•           Conduct unit testing, integration testing, and performance tuning of agent flows

•           Directly engage with customer technical teams during sprint reviews, UAT cycles, and production support

•           Create and maintain technical documentation including solution design documents, test plans, and runbooks

•           Mentor Associate FDEs and provide technical guidance on delivery best practices

•           Identify reusable components and contribute to Kore.ai's internal delivery playbook

MUST-HAVE SKILLS & QUALIFICATIONS

•           4+ years of experience in conversational AI platform delivery or software engineering

•           Proficiency in Kore.ai XO Platform or equivalent enterprise-grade conversational AI platform

•           Strong experience with REST API integrations, JSON payloads, and webhook configuration

•           Hands-on experience with LLM prompt engineering and GenAI application development

•           Working knowledge of voice agent architecture including IVR integrations and telephony concepts

•           Ability to independently manage delivery tasks across multiple customer workstreams

•           Strong analytical and problem-solving skills for debugging complex agent behaviors

NICE-TO-HAVE

•           Experience in fine tunning commercial and hosted LLM models 

•           Exposure to Kore.ai Agent AI or Search AI modules

•           Knowledge of enterprise integration middleware (MuleSoft, Azure APIM, etc.)

•           Knowledge of CI/CD pipelines for agent deployment and version management

KORE.AI PLATFORM CONTEXT

•           Deliver complete conversational flows on XO Platform v11 using LLM orchestration patterns

•           Implement and tune Prompt Nodes, Agent Nodes, and tool-calling integrations

•           Build and test voice agent flows for banking products (FD, RD, Collections) using Kore.ai Voice Gateway

•           Configure and optimize LLM models, experience flows, intent hierarchies, and entity recognition pipelines

•           Work with Kore.ai Analytics to measure containment, deflection, and intent accuracy

SUCCESS METRICS

•           Successful delivery of assigned project modules within agreed sprint timelines

•           LLM accuracy > 90% on trained agents sets in UAT

•           Customer satisfaction score (CSAT) > 4/5 for delivery sprints

•           Zero critical production issues in first 30 days post go-live for owned components

Why Kore.ai

You won’t just be supporting deployments — you’ll be defining how the world’s largest organizations adopt agentic AI. Your work will directly shape how Fortune 500 enterprises architect, build, and scale their AI capabilities. You’ll be at the intersection of cutting-edge AI technology and real-world enterprise transformation, with the autonomy to solve problems that matter and the impact to see your solutions running at scale.

Join us in building not just better AI, but the enterprise infrastructure for the agentic AI era.

Kore.ai is an Equal Opportunity Employer committed to diversity in the workplace.

Qualified applicants from all backgrounds are encouraged to apply.