Night Guest Service Agent

We’re looking for a reliable and customer-focused Night Guest Service Agent to join our team at Oaks Melbourne on Market Hotel. This full-time position is responsible for providing exceptional service during overnight shifts, ensuring guests have a safe, seamless, and enjoyable stay.

Key responsibilities:

• Manage check-ins, check-outs, and guest enquiries during night shifts
• Handle guest requests, complaints, and emergencies with professionalism
• Monitor hotel security and safety, ensuring a secure environment for guests and staff
• Maintain accurate night audit and reporting procedures
• Assist with administrative duties and reservations as required
• Collaborate with the front office team to ensure smooth operations