Assistant Learning and Development Manager

Job Purpose:

To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company’s culture of excellence.

Key Responsibilities:

• Assist in developing and delivering training programs aligned with Minor Hotels’ brand standards, operational procedures, and guest experience expectations.

• Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.

• Coordinate departmental training in areas such as guest service, housekeeping, food & beverage, front office, and safety procedures.

• Collaborate with department heads to identify skills gaps, performance trends, and training needs, and implement targeted training interventions.

• Assist in leadership development programs for supervisory and managerial staff, including coaching, mentoring, and succession planning support.

• Monitor and evaluate training effectiveness using assessments, feedback surveys, and performance data; recommend and implement improvements.

• Maintain accurate and up-to-date training records, reports, and documentation in compliance with Minor Hotels’ policies and audit requirements.

• Support implementation and maintenance of e-learning and digital learning platforms, ensuring staff engagement and completion of mandatory modules.

• Ensure all training initiatives reinforce company values, service excellence, customer focus, and operational efficiency.

• Assist with L&D budget planning, cost control, and coordination with external training vendors, consultants, and accreditation bodies.

• Support the implementation of brand audit action plans by providing training and coaching to departments to close performance gaps.

• Coordinate mandatory compliance training (e.g., safety, hygiene, fire life safety, code of conduct) to ensure full hotel compliance.

• Assist in organizing employee engagement activities, recognition programs, and internal development events to strengthen colleague motivation and retention.

• Facilitate cross-training and career development programs to support internal mobility and succession planning.

• Support Quality Assurance (QA) initiatives by aligning training programs with guest satisfaction results (GSI) and operational KPIs.

• Participate in HR and L&D-related reporting, monthly training summaries, and presentations for management review.