Job Overview
- To serve the needs of the business, our guests and our colleagues by supporting the successful delivery of all requests received on behalf of the hotel.
- Assist the Reservations Manager in the effective operation of the Reservations department, to meet the business goals set out for the Department.
- Assist in managing incoming reservation request in order to avoid a back log of reservations.
- Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Quality check reservations made the previous day.
- Maintain a motivational working environment within the department, and with other colleagues.
- Follow all reasonable work-related request made by your manager which may be outside your normal job activities, to achieve complete guest satisfaction and service.
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