Guest Service Supervisor

Key Responsibilities

• Supervise daily front office operations, including check-in/check-out, guest inquiries, and complaint resolution.
• Ensure all team members adhere to Minor Hotels’ service standards and brand guidelines.
• Maintain comprehensive knowledge of hotel facilities, services, and promotions to assist guests effectively.
• Conduct daily briefings, assign tasks, and monitor staff performance to ensure smooth operations.
• Provide coaching and on-the-job training to team members to enhance service quality.
• Collaborate with other departments (Housekeeping, F&B, Spa) to ensure seamless guest experiences.
• Handle VIP arrivals and special requests with professionalism and attention to detail.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Ensure compliance with safety, security, and financial procedures.