IT Assistant

Provide first-level IT support to all departments for hardware, software, and system issues.

Install, configure, and maintain computers, printers, POS terminals, IP phones, and other IT equipment.

Assist in monitoring and maintaining network connectivity, servers, Wi-Fi, internet, and email systems.

Support resort systems including PMS, POS, HR, payroll, and other operational applications.

Perform routine system checks, updates, backups, and antivirus monitoring.

Ensure compliance with IT security, data protection, and confidentiality policies.

Maintain IT inventory, licenses, asset records, and documentation.

Coordinate with external vendors and service providers when required.

Assist with team member onboarding and offboarding (system access, email, user accounts).

Support IT projects, upgrades, audits, and tasks assigned by the IT Manager.

Follow all Minor Hotels IT standards, SOPs, and brand guidelines.