IT Officer

Key Responsibilities

Responsible for providing technical advice and support for the installing, testing and maintaining of IT Infrastructure (Hospitality) components for the business unit with specific regard to but not limited to

• Providing all aspects of technical support to end users within the constraints of the technical processes.
• Assisting in stability and maximum availability of client infrastructure components.
• Responsible for performing all assigned end user client technical tasks.
• Recommends for continuous improvement as per identified faults.
• Ensuring day to day 1st level fault closure as per the SLA.
• Ensuring calls assigned to them are executed and resolved within required SLA MTTR’s targets.
• Regularly monitors and accurately checks of IT client/server and guest facing infrastructure. (Daily, Weekly, Monthly IT Shift Checklist)
• Monitor systems and when necessary, refer for corrections, using known solution and proper change controls policy
• Execute tasks delegated from unit head, section head, head of department and above about basic problem resolution.
• Ensuring knowledge of IT asset movement and assignment in accordance with IT Asset register.
• Perform daily checks and walk abouts to clear clients, network and systems errors identified as per delegated by unit head and above
• Updating IT assets and IT asset auditing performed on regular basis.
• Adherence to system maintenance requirements as per business needs and SOP’s.
• Daily investigations into IT faults and errors to prevent re-occurrence, thus preventing future downtime.
• Assisting and setting up of conferences and any guests requested setups relating to IT.