IT Assistant Manager

Key Duties & Responsibilities

• Implement and manage information systems policies, procedures, and security measures, including regular password updates and access control.
• Provide training and support to user departments on computer system operations and newly installed applications.
• Liaise with vendors for hardware maintenance, software upgrades, and implementation of new systems.
• Coordinate with the corporate office on IT policies and ensure their implementation across the hotel.
• Conduct regular hardware and software audits, maintaining an up-to-date inventory of all IT assets.
• Monitor and manage information systems departmental costs, expenses, and capital expenditures.
• Participate in hotel projects related to Information, Communications, and Technology, coordinating with relevant departments and external partners.
• Oversee the installation and smooth operation of key hotel systems, including Opera PMS, SUN Financial System, Simphony Point of Sale System, PayTrax, HSIA, and IPTV.
• Develop and maintain computer operation manuals, emergency plans, and user documentation.
• Ensure the timely procurement of necessary computer forms and supplies in coordination with the Purchasing Department.