Housekeeping Coordinator

To serve the needs of the business, our guests and our colleagues by supporting the smooth operation of the hotel’s housekeeping and laundry services.

The Housekeeping Coordinator is responsible for managing and coordinating all guest and employee calls to the Housekeeping office and Laundry/Valet office.

• Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate.
• Interacting professionally with all Guest Service Centre when working to solve a guest’s problem.
• Liaising and coordinating with colleagues across department, when working to solve a guest’s problem.
• Handling all VIP and Special Service requests.
• Handling of Lost and found record and processes.
• Supporting the shifts and entering all relevant updates / rosters and overtime etc accurately onto the system
• Ensuring sickness / absences is immediately reported to P&C