Reservation Agent

Handle all reservation inquiries for international leisure guests via email, phone, and online channels with accuracy and professionalism.

Convert inquiries into confirmed bookings while maximizing revenue through upselling villas, meal plans, transfers, and experiences.

Provide detailed information on villa categories, inclusions, transfer arrangements and resort facilities.

Accurately input, amend, and manage reservations within the PMS and distribution systems. Coordinate closely with Sales, Front Office, and Revenue teams to ensure inventory accuracy and rate integrity.

Ensure clear communication with guests regarding arrival logistics, special requests, and pre-arrival arrangements.

Maintain up-to-date knowledge of packages, promotions, and seasonal offers. Deliver a warm, professional first impression that reflects the positioning of NH Collection Maldives Reethi Resort.

Ensure accurate management of inventory, rates, and restrictions in the PMS and distribution systems.

Ensure that reservations entered yesterday correctly in the system with proper details and special requests.

Respond to guest inquiries and requests in a timely and professional manner (standard within 2 hours to respond to your emails).

Work with Front Office, Sales, and Operations to ensure seamless arrival logistics, villa allocation, and guest experience delivery.

Ensure clear communication regarding transfers, meal plans, special requests, and pre-arrival arrangements.

Maintain accurate guest profiles, booking data, and internal documentation.

Schedule shifts and allocate tasks to team members for balanced workload.

Support sales activities by preparing reservation pick-up report and forecasts.