Job Overview
- To work as a team with colleagues, to ensure timely service and a smooth running operation.
- Supervise daily operations across all F&B outlets, including dining areas, bars, and room service.
- Ensure outstanding guest service and handle any service-related concerns professionally.
- Train, motivate, and guide F&B team members to uphold service excellence.
- Coordinate staff scheduling, section allocations, and service briefings.
- Monitor service quality, presentation standards, and guest satisfaction levels.
- Work closely with kitchen, bar, and housekeeping departments for seamless operations.
- Assist with stock control, ordering, and maintaining par levels for F&B supplies.
- Ensure all hygiene, safety, and sanitation standards are strictly followed.
- Support the implementation of new menus, promotions, and service procedures.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Manage and resolve customer complaints in a timely and professional manner.
- Oversee cash handling procedures and ensure accurate financial reporting for F&B outlets.
- Collaborate with the marketing team to develop and execute F&B promotions and special events.
- Stay informed about industry trends and implement innovative service concepts to enhance guest experience.
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