Duty Manager - Avani+ Lanexang Vientiane Hotel (Pre-Opening Team)

As Duty Manager, you will be the face of the hotel during your shift - leading operations, energizing the team, and ensuring every guest experiences the vibrant, lifestyle-driven atmosphere of Avani+ Lanexang Vientiane

You are not just managing operations - you are shaping moments. From welcoming VIPs to resolving challenges with confidence and warmth, you will ensure seamless coordination across all departments while maintaining a dynamic and guest-focused environment.

This role is essential in delivering smooth, stylish, and memorable experiences - especially during our exciting pre-opening and launch phase.

Key Responsibilities

• Lead hotel operations during assigned shifts, ensuring a seamless and engaging guest journey.

• Act as Manager on Duty, confidently handling guest concerns and delivering professional service recovery.

• Personally welcome VIPs and key guests to create memorable first impressions.

• Monitor service flow, occupancy, and room readiness to maintain operational excellence.

• Maintain strong visibility in public areas, supporting the team and interacting with guests.

• Ensure brand standards, cleanliness, and presentation reflect Avani’s modern lifestyle identity.

• Support Front Office operations during peak periods to maintain smooth check-in and check-out processes.

• Promote a culture of teamwork, accountability, and proactive service.

• Identify opportunities to enhance guest satisfaction and operational efficiency.

• Support pre-opening training and service culture implementation.