Rooms Division Manager (RE- ADVERTISED)

The Rooms Division Manager is responsible for overseeing and optimising all aspects of the hotel's room-related operations, ensuring the highest standards of guest service and operational efficiency.

Key Responsibilities:

• Oversee all Front Office and Housekeeping operations, maintaining exemplary guest relations and addressing all complaints, requests, and enquiries professionally.
• Ensure VIP and long-stay guests receive personalised service, including a welcome from the Assistant Manager upon arrival.
• Maintain a visible presence during peak hours, conduct regular room inspections, and ensure adherence to cleanliness and maintenance standards.
• Monitor market trends and competitor activities to maintain a competitive edge, continuously evaluating and refining divisional operating standards and procedures.
• Serve as the Rooms Division representative on the Hotel's Executive Committee and implement all corporate, divisional, and departmental policies and procedures.
• Coordinate closely with other departments regarding the management of incoming groups, VIP, and FIT guests, collaborating on controlling high-demand dates and resolving booking conflicts.
• Provide regular, detailed reports to Management on room sales progress, bookings, forecasts, and proposed innovations.
• Foster and maintain strong relationships with travel agencies and local business groups.
• Maximise room sales and revenues through strategic management and commercial management techniques for availability control.
• Oversee the development and maintenance of a comprehensive Departmental Operations Manual, ensuring annual review for accuracy.
• Spearhead the preparation of the annual Rooms Business Plan and Budget, working closely with the Director of Rooms to meet targets and control costs effectively.
• Lead, motivate, and develop Rooms Division staff, ensuring a sales-oriented mindset and awareness of revenue maximisation opportunities.
• Oversee housekeeping operations to ensure rooms, public areas, and back of house areas are well maintained to the highest standard of cleanliness. 
• Coordinate with housekeeping manager on daily room assignments, inspections, and team member performance. 
• Implement and monitor housekeeping proceedures, inventory control, and laundry operations.