Villa Host Manager

Oversee and elevate the end-to-end villa guest journey, from pre-arrival planning through departure.

Ensure all guest preferences, special occasions, and service expectations are anticipated and flawlessly executed.

Act as the primary escalation point for guest concerns, ensuring swift, diplomatic, and effective resolution.

Maintain strong visibility and engagement with in-villa guests, particularly VIPs and repeat guests.

Lead, coach, and motivate the Villa Host team to deliver consistent, personalized service.

Manage staffing levels, scheduling, and task allocation to ensure operational efficiency.

Conduct regular training, briefings, and performance evaluations.

Support recruitment, onboarding, and development of villa hosts in line with resort standards.

Monitor service delivery through regular villa inspections and guest feedback.

Ensure villa presentation, amenities, minibar setups, in-villa dining, SOPs, and brand standards are maintained.

Identify service gaps and implement corrective actions proactively.

Coordinate with Housekeeping, Front Office, Culinary, Engineering, and Spa teams for seamless service delivery.

Ensure accurate communication of guest preferences through PMS and internal systems.

Oversee villa-related billing accuracy and benefit entitlements.

Support pre-opening or transition phases when required.

Monitor departmental costs, productivity, and resource utilization.

Assist with budgeting, forecasting, and cost-control initiatives.

Ensure compliance with resort policies, health & safety standards, and local regulations.