Job Overview
- Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and customer preferences
- Maintain exceptional standards of customer service and hospitality at all times
- Demonstrate comprehensive knowledge of spirits, wines, beers, and cocktail preparation techniques
- Operate the point-of-sale system accurately and process payments efficiently
- Maintain cleanliness and organisation of the bar area, including glassware, bottles, and equipment
- Monitor stock levels and communicate inventory requirements to management
- Comply with all health, safety, and licensing regulations, including responsible alcohol service
- Create innovative cocktails and provide recommendations to enhance the customer experience
- Work collaboratively with front-of-house and back-of-house staff to ensure seamless service delivery
- Handle cash and card transactions with accuracy and maintain till reconciliation records
- Respond professionally to customer inquiries and resolve any service-related concerns
- Maintain personal appearance and adhere to the establishment's dress code standards
- Perform opening and closing procedures, including stock checks, equipment maintenance, and secure cash handling
- Upsell premium spirits and speciality beverages to maximise revenue opportunities
- Mentor and support junior bar staff, providing guidance on cocktail techniques and customer service excellence
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