EXECUTIVE, INSIDE SALES

The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team. We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline. 

Level of Responsibility  

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain. 

Key Tasks 

• Support Sales Executives’ portfolios by managing day to quoting, service escalations, providing intel, and overall commercial support. 
• Understand the complete commercial opportunities and handle all commercial requests to support and drive growth or MSC Canada. 
• Provide all necessary service requirements deemed needed by the portfolios and continue to be a key contact to ensuring all requirements are met within the organization by reporting and ensuring KPI metrics are met. 
• Provide outstanding customer service to clients over the phone or by email in a timely manner. (i.e.: follow-ups, updates, and announcements). 
• Understand and always identify the business currently moving and historically moving with the portfolio accounts. 
• Complete mandated sales call KPI’s on a weekly basis. 
• Report on opportunities and discussions from weekly sales calls within our CRM system. 
• Monitor sales targets to be achieved (weekly, monthly, annually). 
• Participate in online meetings with customers. 
• Attend required business functions, during and after business hours, to represent the commercial team of MSC Canada and further build our market presence within Canada. 
• Additional responsibilities may be added or modified to meet changing business requirements.