Regional Sales Support, Cross Border (Sea Freight)
Permanent, Full-timeJob Overview
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibilities
- Manage and follow up on quotation requests for the Sales team.
- Liaise with OverseaAgents to source competitive costs and provide accurate pricing.
- Confirm shipments with both clients and the operations team.
- Client Engagement & Relationship Management.
- Handle daily client communication, including shipment tracking and feedback resolution.
- Assist with client enquiries through appropriate escalation or direct support.
- Coordinate with operations teams to ensure feasibility of service offerings (e.g., shipping timelines, carrier availability, capacity constraints)
- Handle daily client communication, including shipment tracking and feedback resolution.
- Assist with client enquiries through appropriate escalation or direct support.
- Conduct post-sale reviews to ensure service alignment with client expectations.
- Onboarding new clients and ensuring that new clients are onboarded with proper information.
- Guide & Provide SOPs or next course of action for client to commence shipment.
- Serve as the key gatekeeper for invoice validation, ensuring billing accuracy.
- Log and update shipment and deal details in internal systems.
- Maintain CRM and shipper databases to ensure data accuracy and visibility.
- Source new leads through cold calling and follow up on potential opportunities from the system or other freight forwarders.
- Support on weekly and monthly deck preparation.
- Analyze Sales & Sales support KPIs (e.g., on-time delivery rates, Buying and Selling , conversion rates, lead response times, Number of quotes generated) to identify trends and recommend improvements.
- Collaborate with sales and operations teams to refine pricing strategies based on seasonal demand, or route efficiency.
Job Requirements
- Minimum 1-2 years experience in freight forwarding and logistics
- Strong Data Analytics skills and Google Sheet skills
- Possess positive and customer centric attitude when interacting with clients
- Proven ability to multi-task
- Diploma/Degree in Supply Chain Logistics preferred
- Experience dealing with G-Suite is a must and preferably inhouse logistics system
- Excellent communication & presentation skills (written and verbal)
- Ability to communicate with all levels of the organization
- Ensures tasks are completed within deadlines with priorities
- Fluent in English and Mandarin
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